Shipping + Returns
All products and services in the Smith Rock Marketplace are a cooperative venture between SmithRock.com and area merchants. While the Marketplace allows for a one-stop-shop for your purchases, all order fulfillment is done at the merchant level.
Therefore, once a product is purchased on the Smith Rock Marketplace, a notice goes out to the area merchant to ship the product or deliver the service, as well as handle any returns. They are only paid once they deliver on the order.
We choose our merchants very carefully to ensure a seamless transaction, however if you should need to reach out to us, please call us at 541-516-0054, or contact us with your concern below.